Account

Offline and support notifications

Control in-CMS alerts, notification sounds, pop-ups and email preferences.

Read notifications

Select the bell at the top of the CMS to see unread notifications.
Open a notification to visit the related support request, billing page or monitoring area.
Use Mark all read when you have reviewed the list.

In the bell panel, enable Notification sound and Pop-up alerts as preferred.
Sound starts after you interact with the page; browser audio settings can also affect it.
These sound and pop-up preferences apply to the current browser. They do not change email settings.

Open Organisation profile and find Email notifications under the account settings.
Choose Offline screen emails and Support update emails, then Save preferences.
The organisation owner can change Notify after offline minutes. The default is 60 minutes, so brief disconnections need not trigger email.
Email delivery and unattended offline checks require the platform email service and scheduler. Contact human support if expected messages are not arriving.