Help centreHelp centre
Find a guide, solve a problem, or get help from our team.
Guides are currently written in English. Ask the assistant for help in your language.
What DOOXOOH does
Manage your advertising screens from one workspace.
Read guideGetting startedStart a campaign
Take a campaign from your first screen to published artwork.
Read guideScreensRegions, venues and screens
Give each screen a clear place in your organisation.
Read guideContentScreen playlists and shared venues
Each destination has a playlist you can edit before publishing.
Read guideContentBrand and campaign labels
Connect every artwork item to the brand and campaign it represents.
Read guideScreensPair an Android or Windows player
Connect an installed player to the correct screen.
Read guideScreensDownload progress and offline playback
Players keep verified downloaded artwork for offline playback.
Read guideHelp & supportA video is dark or will not play
Find out whether a dark video is a file, device or playback problem.
Read guideScreensArtwork size, orientation and screen design
Choose how artwork fits its zone and how the player is oriented.
Read guideContentPlayback options and timed broadcasts
Choose everyday playback or a timed broadcast.
Read guideContentManage Media Library artwork
Keep artwork easy to find, preview and reuse.
Read guideContentResize and compress artwork
Prepare artwork for the screen or zone where it will play.
Read guideScreensAndroid device controls and startup
Use the controls supported by your Android host device.
Read guideScreensWindows setup and startup
Install the Windows player and choose normal or dedicated signage operation.
Read guideContentProof of play and audience reports
Review recorded playback with the right campaign and brand filters.
Read guideAccountAccounts, teammates and passwords
Manage your details, team and password.
Read guideAccountOffline and support notifications
Control in-CMS alerts, notification sounds, pop-ups and email preferences.
Read guideAccountSubscriptions and billing questions
Review your subscription, invoices and payment status.
Read guideContentScreen widgets
Add useful information beside your advertising artwork.
Read guideContentAudience measurement pilot
The optional audience module is a separate pilot.
Read guideHelp & supportContact a human
Get a person involved when a guide or assistant cannot resolve the issue.
Read guideHelp & supportAttach files to human support
Share screenshots, logs and supporting files with your support request.
Read guideContentHLS, MP4 and YouTube streams
Use supported public HTTPS streams as playlist artwork.
Read guideAccountOrganisation profile, logo and team
Your organisation’s details, branding and team in one place.
Read guideContentReusable layouts and broadcast designs
Compose artwork and widgets, then choose where and when that design plays.
Read guideAccountYour brand colours and sidebar logo
Give your team a workspace with your own colours and sidebar logo.
Read guideScreensPlayer recovery and device audio
Automatic recovery and audio controlled by your device.
Read guideStill need help?
Ask the DOOXOOH assistant or contact our support team in your workspace.