Attach files to human support
Share screenshots, logs and supporting files with your support request.
Attach files
- Open a new support request or an existing request you can reply to.
- Use its attachment picker or supported drag-and-drop area. Follow the displayed file type and size limits.
- Send the request or reply and wait for the upload result. If some files fail, retry the remaining files rather than creating duplicate requests.
- Attachments belong to the organisation’s support thread. Review them for credentials or unrelated personal information before sending.